Join the National Customer Satisfaction Survey and HBF Star Rating scheme
The National New Homes Customer Satisfaction Survey and HBF Star Rating Scheme is a voluntary scheme open to all HBF members.
Participating builders must comply with the scheme’s rules, which outline how scores are calculated and the conditions for opting out of publication. Once you have a full year’s results you will be awarded an annual star rating and receive indicative quarterly rolling % scores.
Participating builders are not required to publish their scores. However, once an organisation chooses to publish its scores and star rating, there are rules in place to prevent opting out, ensuring the scheme's credibility.
Complete the short form below to express your interest in joining the CSS and HBF Star Rating scheme, and a member of our team will contact you with the next steps.
For more details about the scheme, visit our frequently asked questions.
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View the latest scores
Take a look at the performance of this year's participating home builders.
View the results